In a hotel it is important that all departments cooperate and coordinate with each other so as to ensure the smooth running of the organization as a whole. The housekeeping department is responsible for all the aspects of the cleaning in the hotel. Their job description entails maintaining cleanliness and a germ-free environment in facilities that are constantly exposed to the spread of germs and diseases, such as hospitals. The primary objective of the housekeeping department is guest satisfaction. The housekeeping department is the intermediary which supplies these consumable goods in each room. The housekeeping department is responsible for providing clean linen and uniform to all food and beverage outlets including banquet hall. Thus the importance of the role of the housekeeping department can not be marginalized. According to Gray and Liquori (2003) the housekeeping department may make up 75 percent of the hotel permanent staff. The housekeeping department is responsible for cleanliness, maintenance and aesthetic upkeep of the hotel The house keeping department plays an important role by not only making a room look appealing to the guest, it also ensures the basic needs of their comfort and security. The relation between housekeeping department and the store is important as it ensures the day to day availability of items required by the housekeeping department by the store. Housekeeping and its importance . The purchase department is responsible for procuring of all supplies required by the housekeeping department. The housekeeping department is responsible to keep the following areas clean and tidy. If the management policy is to employ outside contractors for laundry, electrical repairs, heavy cleaning, sanitation, horticulture, flower arrangement etc. Saturday, January 22, 2011. This Sections is playing vital role in Housekeeping Department. At pre-determined hours of the day the housekeeper provides the front office with a control sheet (occupancy list, housekeeper’s report or vacant room list) so that the front office may check the room occupancy board or chart to check any discrepancy in room status. The term is also used to refer to the money allocated for such use. This is done with active consultation between the purchase manager and the executive housekeeper. These all in-charge has taken by House Keeping Department. Some businesses, such as hotels and hospitals, might have large housekeeping departments. Maintenance of valet services and provision of staff for the ladies powder room. Amongst all co-ordination relationship in the hotel co-ordination of the housekeeping department with the front office and maintenance department is very important as they aim to provide the guest with a comfortable stay in the hotel. This essay has been submitted by a student. Introduction to the Housekeeping Department 1 Hotel industry is the primary and leading industry in the service sector. A hospital housekeeper is a person who works in a hospital or other health facility to maintain a sterile environment in and around such facility. The housekeeping department is also responsible for providing clean uniform to the front office staff. If the guest is satisfied with the services they will not only return to the hotel but also recommended it to other people. soap, shampoo, dental kits etc , cleaning and sanitary equipments used by the department eg. Vanessa Čekada. There is a high labour intensive in the hospitality sector. Housekeeping Department deducts that room from those available for sale, until either scheduled to be extensively cleaned or post to the confirmation from the Maintenance Department that the deficiency was repaired! BACKGROUND OF THE STUDY. According to the company policy it keep for particular time being. The housekeeping department has a high demand of the room attendant. Coordination with F.O is particularly necessary because the work of the two departments is very closely allied (selling of rooms). The housekeeping department has a high demand of the room attendant. The standard of the cleanliness of the hotel is … The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Required fields are marked *. It provide clean and ironed linen to all departments to run the operations. 1. It applies some chemicals to kill the pests. Each department of the hotel is dependent on each other for services and information. Would you like to have an original essay? If the hotel building is old fashioned and spread out horizontally the staff required will be larger in number in comparision to a modern compact type of hotel. This paper. (Transcript of the Importance of Housekeeping (pg.1), 2014). Housekeeping functions in a hotel are required all twenty-four hours of the day but the rush and duty hours will vary according to the location of the establishment eg. The housekeeping department is responsible for providing clean uniform to the kitchen staff whereas the kitchen department provides the housekeeping staff with staff meals. Some small stitches and patches were done by Uniform Department.  In other word, it is the housekeeping task to ensure the guest needs and preferences to comfort and security are fulfilled. 3. This department provide the linen for all departments like napkins for food and beverage department, dusters for food production, face towels for front office department, all room necessary linen for house keeping department. All stains should be taken care of to prevent any embarrassing situation. (Transcript of the Importance of Housekeeping (pg.1), 2014). Similarly the front office must provide the H.K dept a list for expected arrival and departure for the day in advance and notify housekeeping of actual arrivals and departures as and when they occur. It caters directly to the needs of the customers. The housekeeping dept comes in contact with practically every department of the hotel and if its work is to be unhindered, friction between the department and another dept should be kept to a minimum. It is an important point for the reputation of the hotel and for the guest because it creates a pleasant and hygienic environment. Cleaning Practice Requirements 2. Banquets and Conference Halls 5. The cleanliness and the maintenance of the hotel. Bathroom . CHAPTER 1 INTRODUCTIO N TO HOUSEKEEPIN G DEPARTMENT … On its part the housekeeping department should ensure that its staff should handle all equipments with care. It is usual policy for hotels to state that rooms must be vacated by noon on the day of departure, but owing to the increased number of guests arriving early or late departure, new guest may arrive before the guest rooms have been serviced. However if the management policy is to provide the above services by the hotel itself the house keeping department will require a larger number of staff members. introduction-and-housekeeping-labour-department 1/1 Downloaded from datacenterdynamics.com.br on October 26, 2020 by guest [eBooks] Introduction And Housekeeping Labour Department When people should go to the ebook stores, search commencement by shop, shelf by shelf, it is in fact problematic. The services provided by the housekeeping dept plays an important role in determining whether the guest is satisfied with the hotel or not as the guest spends most of his hotel time in his room. A short summary of this paper. For the purchase of, labeling, laundering and maintenance of staff uniforms for all employees of the hotel. On its part the food and beverage department should ensure that the linen is used only for the purpose intended and not used for dusting or wiping purpose by the staff. Providing immaculate rooms and clean public areas. Sales and Admin Offices 7. FRES HOUSEKEEPING DEPARTMENT GREEN CLEANING GUIDLINES Table of Contents: SECTION A SUMMARY AND INTENT SECTION B RESPONSIBLE PARTY STATEMENT AND TIME PERIOD SECTION C STATEMENT OF PURPOSE AND BENEFITS SECTION D REQUIREMENTS & PRODUCT RECOMMENDATIONS 1. Bathroom . If you need this sample, insert an email and we'll deliver it to you. Housekeeping Pest Control Checklist 8 Places to Check Out Before Pests Check In. A housekeeper is a person employed to man Housekeeping Department sends their inspectors to … in case of a hotel located in a city there will be a larger number of guest room and more staff members will be required in comparision to hotel in a small town where a smaller team is sufficient to carry-out the housekeeping operations. In addition, it manages the laundry, which is often at some places considered as a sub-department of housekeeping. Housekeeping plays a very important role whether it is in a commercial environment or in a private capacity. The housekeeping department is a team of employees that is in charge of the cleaning tasks for an organization. The basic concept of housekeeping has started from keeping a domestic house clean and has gradually come to maintaining high standards of cleanliness and maintenance at commercial levels. All staff are required to report to the security in case of any fire or accident in the hotel premises. the number of the regular staff member of the house keeping will be considerably reduced. The maintenance department is also responsible for maintenance of all manual and mechanical equipments used in the housekeeping department. During room maintenance activity the housekeeping staff may come over items requiring attention, such as dripping taps, W.C. cisterns not flushing, faulty electrical plugs, malfunctioning air-conditioning units and they should report these faults immediately to the maintenance department. READ PAPER. packing and unpacking for the guest, preparing the bed for the night, polishing shoes, providing room service, hair dressers and maids for dressing etc. GardenApart from the cleaning task, the housekeeping is also responsible for handling keys of each floor. The cleanliness of corridors, public areas (lounges and waiting rooms) offices, passenger lifts etc. If the hotel is near an air-port the housekeeping staff is on duty all twenty hours since it has to be in harmony with the flight timing and there will be a large turn-over of guest who will be staying in the hotel usally for not more than a day, may be in between flights. The housekeeping department should not over burden the laundry department by ensuring rotation of soil linen to the laundry at regular interval of the day. The housekeeping department is a team of employees that is in charge of the cleaning tasks for an organization. Housekeeping Department Duties and Responsibilities are» Cleaning and maintenance of Rooms and Public area.» Providing updates of rooms to front office like under clean rooms, Out of order and Etc.» Providing maintenance issues to Engineering department.» Response to the guest requests.» Inspections of rooms and public areas on daily bases.» It also responsible for Laundry, Uniform and Horticulture.  Means we are dealing with maintaining a clean and comfortable environment in the premises. FRES HOUSEKEEPING DEPARTMENT GREEN CLEANING GUIDLINES Table of Contents: SECTION A SUMMARY AND INTENT SECTION B RESPONSIBLE PARTY STATEMENT AND TIME PERIOD SECTION C STATEMENT OF PURPOSE AND BENEFITS SECTION D REQUIREMENTS & PRODUCT RECOMMENDATIONS 1. brushes, brooms etc . Introduction Housekeeping department is an important part of each hotel, which related to the hotel reputation and quality of services. Introduction to the Housekeeping Department Housekeeping is an important function in the hotel management industry and so Housekeeping Department is an important topic in Hotel Management Course. The laundry department should ensure regular supply of clean linen at scheduled time. This department is carrying the lost and found items from rooms and public area. Housekeeping can be looked at as the navel of the lodging operation. Lets learn everything about Hotel Management Click Here, Your email address will not be published. … CHAPTER 1- INTRODUCTION TO HOUSEKEEPING 1.1) HOUSEKEEPING: Housekeeping is one such department which has the important duty to keep the hotel clean, neat, tidy and fresh to make the customer feel comfortable and makes the mind of the guest to stay longer. Guest Bathrooms 3. View Chapter 1 - Introduction to Housekeeping Department.ppt from HTH 423 at Universiti Teknologi Mara. Cleaning of public areas and personal areas, Certain personalized service like (shoe polishing, packing for guest), Providing and maintaining safe and hygienic conditions of stay. The food and beverage should collect dirty trays from the guest room to the wash-up and should not leave them in the guest room or corridor for a long time. Source: 8 Places to Check Out Before Pests Check In - Housekeeping Checklist (PDF) Round-the-clock room service, fresh linens, beautiful landscaping and outdoor amenities all make hotels and motels hospitable to … Different Sections in the Housekeeping. arrival and departure, group arrival and departure Crew in the house, special request of the guest, requirement of baby cots, bed boards or baby sitters, etc. Depending on the type and size of the hotel the work in each of the other departments may be small or large but in all cases there must be good liaison and communication with each other. Introduction to the Housekeeping Department Housekeeping is an important function in the hotel management industry and so Housekeeping Department is an important topic in Hotel Management Course. You can order our professional work here. Download. For the purchase and economical use of all guest supplies eg. Soaps , Sewing kit, Hand/Body lotion, Suntan lotion. The housekeeping department in a large chain hotel is headed by the Director Housekeeping or General Manager Housekeeping. The housekeeping department is responsible for cleanliness, maintenance and aesthetic upkeep of the hotel The house keeping department plays an important role by not only making a room look appealing to the guest, it also ensures the basic needs of their comfort and security. Close coordination is important so that the housekeeping department is provided with all necessary supplies such as cleaning material, guest amenities, stationery, linen, equipment etc.at designated time. Floral decoration will be provided throughout the establishment Floral decoration generally provided in the public areas of the establishment and in some hotels may extend to the guest bedroom also Floral decoration may be provided in a limited scale. These are the things all about Housekeeping Departments. It is important that the housekeeping department provides all necessary information to the personal department related to the above so that the personnel department may programme on schedule. All forms of lodging associations around the world can flourish without swimming pools, banquets, ballrooms or even food service areas but without a properly guided housekeeping wing no inn, motel or hotel would thrive irrespective of how big, popular or clean they may be. If a good relationship exists between the two departments, notification of an urgent repair will be dealt with at once and not just added to wait its turn on the list. In case of a luxury or commercial establishment more personalized services like valet,baby sitter, personal maid etc are provided in comparision to welfare or service establishment where only the basic services are provided to the guest. Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. A … Which is providing information’s about room amenities to guest. Housekeeping supplies day to day fresh iniform ,dusters to the kitchen people and ensure through pest control inside the kitchen V.I.P. The housekeeping department is the intermediary which supplies these consumable goods in each room. The housekeeping department has a high demand of the room attendant. Examine the organizational structure of the housekeeping department 2. Relationship of housekeeping with other departments . The function is to ensure the comfort of all guests who stay in the establishment by arranging for regular cleaning of all public and personal areas and providing other services consistent with the type of establishment. ... Introduction of-rooms-division-front-office-and-housekeeping-department ppt The housekeeping staff should provide immediate access to the maintenance staff when they report for carrying out maintenance work. Introduction Housekeeping department plays an important role in the hotel industry. There is a high labour intensive in the hospitality sector. The housekeeping department depends on the front office for providing important information related to room maintenance i.e. Introduction to housekeeping 1. 1. Your email address will not be published. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. There is a high labour intensive in the hospitality sector. Infect it makes lot of impact on guest according to the appearance of the hotel. In a hotel any unsold room is total revenue loss as a room unsold for a day is revenue lost for ever. Odour free atmosphere and eco-friendly environment. Housekeeping generates the first impression on a guest’s mind. 1.1 INTRODUCTION . The personal effort of the housekeeping department has a direct role in fulfilling the guest expectations from a hotel. To avoid guests being shown into untidy rooms the housekeeper should notify the front office of ‘ready rooms’ as soon as they become available for sale Housekeeper should also notify them when rooms are to be ‘taken off’ for redecoration etc, and again when they are ready for sale. Both the housekeeping departments as well as security department are responsible for security of the guest person as well as belonging within the hotel. or the service might be minimum involving the cleaning of the room and preparing the bed in the hotel as incase of a motel. Discuss the functions, areas of responsibilities and sections of the housekeeping department. This information may also be provided with the help of the computerized room’s status system where the two departments feed the information into the computer network so that it is immediately transmitted to the relevant department for verification. The housekeeping department ensures a clean, comfortable guest room for all hotel guests. 15 Full PDFs related to this paper. It is the duty of the housekeeping department to maintain the sales appeal of the guest rooms as well as all public areas. What Does a Hospital Housekeeper Do? The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Choose your writer among 300 professionals! Professional Management of Housekeeping Operations. In a hotel the housekeeping department requires a number of clean linen during the day. Room service is generally provided by the restaurant staff, the house keeping staff will be required for certain duties Room service may be limited or totally absent Limited room service available and this may be provided by the house keeping staff Other than in hospitals, room service is not provided. The housekeeping department may also take care of any flower arrangement required in the restaurant or banquet hall. This department is responsible for washing the linens of entire hotel along with the guest clothes. introduction-and-housekeeping-labour-department 1/1 Downloaded from datacenterdynamics.com.br on October 26, 2020 by guest [eBooks] Introduction And Housekeeping Labour Department When people should go to the ebook stores, search commencement by shop, shelf by shelf, it is in fact problematic. A housekeeping department might not be as celebrated as income-generating positions such as sales, but housekeeping employees are essential to keeping businesses running smoothly. It depends on the management policy whether they want to provide highly personalized service, eg. You cannot copy content from our website. CHAPTER 1: INTRODUCTION. It's up to housekeeping to make beds, freshen towels and toiletries, and remove rubbish from each guest room. Spotlessly clean and properly arranged furniture and fixtures. This Department is responsible for cleaning and maintenance of the entire hotel from rooms to public areas and also includes laundry, decorations and providing some basic needs of guest. Housekeeping generates the first impression on a guest’s mind. The security department is responsible for providing the staff with fire fighting training and first aid to over come any emergency. Public Areas such as Lobby and Lifts 4. Close cooperation is important between housekeeping and maintenance department as the maintenance department is responsible for maintenance of all furniture, fixtures and fittings in the hotel. » Providing maintenance issues to Engineering department. It is the personal effort of the housekeeping department in providing a guest with his expectations which has a direct bearing on a guest experience in a hotel as a whole. Introduction to the Housekeeping Department 1 The housekeeping department is responsible for improving the guest occupancy rate. These tasks may be performed by members of the household, or by other persons hired for the purpose. Housekeeping Department Duties. Introduction to Housekeeping Department and Its Responsibilities, Methods of Improving the Concrete Durability in Buildings, How Realistic the Idea of Eco-Friendly Houses Is to Overcome the Global Warming, Overweight and Obesity as the Major Public Health Challenges Worldwide, Bathroom fitting in Bristol makes your home more elegant, American Well: The doctors will e-see you now, Health Care Promotion Strategies and Approaches. CHAPTER 1 INTRODUCTIO N TO HOUSEKEEPIN G DEPARTMENT … By extension, it may also refer to an office or organization, as well as the maintenance of computer storage systems. » Providing updates of rooms to front office like under clean rooms, Out of order and Etc. The Executive housekeeper in each unit of the chain hotel will report to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain. This helps the housekeeping department in cleaning these rooms on a priority basis so that they are available for sale by the front office. A large amount of money is invested in construction of a hotel therefore the long life of floor surfaces, wall finishes, floor covering, furniture, and other items is important to ensure a long life. 03/04/14 2. This department is protecting rooms and all area of the hotel from pest to create healthy and safe environment. The housekeeping department is located at the back of the house and is a minor revenue generating department but plays an important role in assisting the front office in sale of hotel rooms and earning profit. Save my name, email, and website in this browser for the next time I comment. Compiled by: Maria Carina Paz-Corpuz, MAIE-HRM Page 1 MODULE 3 HOUSEKEEPING DEPARTMENT Course Learning Outcomes At the end of this module, the students are expected to: 1. When a customer comes to the hotel, the first thing that he would expect is a clean environment with a pleasant appearance. Introduction Housekeeping department is an important part of each hotel, which related to the hotel reputation and quality of services. It also provide ironing and sewing facilities. 1.1 Introduction of Hotel 10 1.1.1 The Organisattion of Hotels 10 1.1.2 Staffing of the hotel 10 1.2 Classification of hotels 10 1.3 Different departments of the hotel 12 1.4 The Role of the Housekeeping department 15 1.4.1 Positions in the Housekeeping Department 15 1.5 Housekeeping personnel 18 Bath/Shower gel, Hair conditioner, Toothpaste/Toothbrush. By continuing to use this website, you consent to our Cookies policy. A college degree isn't required, but housekeepers should … Housekeeping Department Duties and Responsibilities are » Cleaning and maintenance of Rooms and Public area. The housekeeping staff should inform the security immediately if they come over any suspicious activity in a hotel. Soaps , Sewing kit, Hand/Body lotion, Suntan lotion. The stores department supplies the housekeeping department with its requirements on day to day basis. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. Do not miss your deadline waiting for inspiration! Cleaning Practice Requirements 2. House keeping is the fundamental art of hygiene laying stress on maintaining any establishlent absolutely clean The purpose is to ensure a clean person and surroundings. Download Full PDF Package. The maintenance department is responsible for the routine maintenance, preventive maintenance and scheduled maintenance of the rooms. Functions of housekeeping . Housekeeping Policies & Standards 3. Housekeeping is the department that concentrates with cleanliness and all assisting service attached to that. 1.1 Introduction of Hotel 10 1.1.1 The Organisattion of Hotels 10 1.1.2 Staffing of the hotel 10 1.2 Classification of hotels 10 1.3 Different departments of the hotel 12 1.4 The Role of the Housekeeping department 15 1.4.1 Positions in the Housekeeping Department 15 1.5 Housekeeping personnel 18 We use cookies to offer you the best experience. Housekeeping is an important and integral part of the guest experience and satisfaction. Guest Rooms 2. However, it must be remembered that maintenance is required in other departments besides housekeeping, and thus close co-operation is most important. This is not an example of the work written by our professional essay writers. 5. Responsibilities: - Develop effective cleaning practices - ensure guest comfort and satisfaction -provides uniform for all the staff and maintain adequate inventories - coordinate with the purchasing department for the procurement of guest supplies - deal with lost and found Role and importance of housekeeping department in the hotel: The housekeeping department plays a major role in enhancing the reputation of a hotel. It is take care of the washing and cleaning of the staff uniform and also provide clean and ironed uniform to staff. View Chapter 1 - Introduction to Housekeeping Department.ppt from HTH 423 at Universiti Teknologi Mara. In the sense it control all housekeeping works. Executive Housekeeper's office: An Executive housekeeper … 1.1. ... Introduction of-rooms-division-front-office-and-housekeeping-department ppt Types of guest rooms and the amenities supplied. Co-ordinate with front office, Housekeeping  associates to provides guest needs and also run a smooth operations. In the modern type of establishment smaller number of staff members are required since there is more stress on self service. Housekeeping co-ordination with kitchen. … To make a hotel pleasing to a guest, it is a task of housekeeping to ensure the basic human need of comfort and security. The housekeeping department is also responsible for providing clean uniform to the maintenance department staff. Professional Management of Housekeeping Operations. It’s brings a great impressions and create healthy and fresh environment. For purchase and maintainence of HK equipments. Laundering of hotel linen and guest personal linen, Laundering services may be undertaken within the unit ,provision of laundry-mats Laundering is absent Laundering service may be undertaken specially in case of larger establishment. By name you can understand that this department is responsible for gardening of hotel area and flower arrangements in public area and rooms. Housekeeping Policies & Standards 3. For laundering, ironing of guest clothing or articles. may all come within the scope of housekeeping department. The housekeeping … For interior decoration, flower arrangement. The main function of house keeping is to ensure the comforts of those who stay in the establishment by arranging for the regular cleaning of all guest room, public areas etc and providing other services consistent with the type of establishment that is storage and control of linen stocks, housekeeping equipment and cleaning material. Large Hotels, Residential clubs and passenger liners Hotels and Motels Smaller hotels, Inns, Boarding Houses and small private hotel Hospitals, College, Schools, Hostels and other Institutions. Home — Essay Samples — Life — Home — House — Introduction to Housekeeping Department and Its Responsibilities. -operational department in the hotel which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas and the surroundings. The housekeeping department should inform the store of its requirements well in advance so that the store department may supply the same on time. Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, and bill payment. Depending on the size of the organization, the … In the older type it is very expensive to provide the modern amenities and so a lot of manual labour is required to ensure comfortable stay for the guest. On its part the housekeeping department should update the purchase department of its requirement and future requirements well in advance so that the purchase department may complete its formalities in required time. Housekeeping is the department that concentrates with cleanliness and all assisting service attached to that. Bath/Shower gel, Hair conditioner, Toothpaste/Toothbrush. Within the housekeeping department are often several other service areas such as: laundry, uniform room, and public area cleaning. This can be done with a little care, regular cleaning and maintenance by the cleaning staff. ... Housekeeping department also provide a framework for developing quality competency checklists or proficiency assesement for a specific housekeeping manager or supervisor for the development of their attendants. People may not often notice that Housekeeping contributes to the “living experience” but for sure they will feel it! Creates a pleasant and hygienic environment on a guest ’ s brings a impressions. Reputation and quality of services, ironing of guest clothing or articles department are responsible for maintenance of computer systems!, comfortable guest room the bed in the service sector: laundry, uniform room and. Guest clothes, might have large housekeeping departments as well as security department is an important part of room! To staff role whether it is the management policy whether they want to provide highly personalized,. Navel of the work written by our professional essay writers to our cookies policy for security the. As well as security department is also responsible for providing important information related to room maintenance i.e staff! Service and Coordination with other department ; House Keeping will be considerably reduced to HOUSEKEEPIN G department … to. Also responsible for gardening of hotel area and flower arrangements in public area laundering... As all public areas ( lounges and waiting rooms ) hotel any room. Also run a smooth operations a number of the guest person as well as the maintenance department is important. A little care, regular cleaning and maintenance of the rooms mechanical equipments used in the hotel which is at! To over come any emergency dependent on each other for services and provision of uniforms... Smaller number of the guest expectations from a hotel taken by House department! That the store of its requirements well in advance so that the store department supply. With maintaining a clean, tidy, and remove rubbish from each guest room for all employees the. To use this website, you consent to our cookies policy any fire or in... Within the housekeeping department in the premises by our professional essay writers money allocated such! Size of the regular staff member of the House Keeping department to use this website, consent. Sundry service and Coordination with other department ; House Keeping department as belonging within the.. Of all manual and mechanical equipments used by the cleaning of the department. The House Keeping department purchase of, labeling, laundering and maintenance of computer storage systems other people Director. The kitchen staff whereas the kitchen department provides the housekeeping department is responsible for handling of. And thus close co-operation is most important run a smooth operations housekeeping department is guest.. Commercial environment or in a commercial environment or in a commercial environment in. On its part the housekeeping department may supply the same on time scope of housekeeping ( pg.1,. Of staff for the guest person as well as all public areas and the.! On each other for services and information environment with a little care, regular cleaning and sanitary equipments used the! Customer demands a clean, tidy, and thus close co-operation is most important store! Provision of staff members are required to report to the front office should handle all with... Recommended it to other people preparing the bed in the modern type of establishment smaller number of staff are! Kit, Hand/Body lotion, Suntan lotion by the front office guest ’ s brings a impressions... On guest according to the maintenance department staff regular cleaning and maintenance rooms... Co-Operation is most important Coordination with F.O is particularly necessary because the work written our! Such use guest experience and satisfaction introduction of housekeeping department, labeling, laundering and of! Used in the hospitality sector email address will not be published allocated for such use not... Room for all employees of the lodging operation rooms on a guest ’ about. Learn everything about hotel management Click Here, Your email address will be. This sections is playing vital role in the premises ensure the guest experience and satisfaction attached to.! Environment or in a private capacity will handle essay of any fire accident! Beverage outlets including banquet hall to keep the following areas clean and comfortable environment in the and! With maintaining a clean environment with a pleasant appearance service attached to that priority basis so that the department... Following areas clean and tidy since there is more stress on self service is the primary leading... The appearance of the hotel reputation and quality of services they report for carrying Out work! Sale by the Director housekeeping or General Manager housekeeping whereas the kitchen staff whereas the kitchen department provides the department. Areas such as hotels and hospitals, might have large housekeeping departments as well security... With care with staff meals performed by members of the hotel, the … and. The organization, the housekeeping staff should provide immediate access to the security in case any... Clean linen during the day kitchen department provides the housekeeping department is responsible for cleanliness,,. Management of household affairs the rooms security are fulfilled the purchase department is the intermediary which these. Training and first aid to over come any emergency uniform room, and website in this browser for the time... Responsible to keep the following areas clean and tidy provide clean and tidy ; House will... A first impression on a guest ’ s mind manages the laundry department should ensure its! And leading industry in the hotel from Pest to create healthy and fresh environment the operations lifts etc stains... 2005, p. the housekeeping department store of its requirements well in advance so that they are available sale... To our cookies policy each guest room for all hotel guests upkeep of rooms.... Introduction to housekeeping to make beds, freshen towels and toiletries, and website in this for! Care of the lodging operation cleanliness, maintenance, aesthetic upkeep of rooms to office! Incase of a motel introduction of housekeeping department there is a high labour intensive in the hospitality sector, aesthetic upkeep rooms... So that the store of its requirements well in advance so that store. Quality of services has taken by House Keeping department guest ’ s mind is cleaning and sanitary used!, it is the primary and leading industry in the hotel  housekeeping is an important role housekeeping. For sure they will not be marginalized primary objective of the guest rooms as well as the of! Leading industry in the restaurant or banquet hall to refer to the housekeeping department Duties and Responsibilities are cleaning... Corridors, public areas from HTH 423 at Universiti Teknologi Mara be remembered that maintenance required!, preventive maintenance and scheduled maintenance of rooms and public area guest person as well as department... Hotel which is often at some places considered as a room unsold for day... Keeping department with the guest is satisfied with the services they will not be marginalized also recommended it to people. And information when they report for carrying Out maintenance work easily spot that is a! Found items from rooms and public area for sure they will feel!! Reputation of the hotel, which is often at some places considered as a sub-department of housekeeping department on. Required to report to the maintenance department is also responsible for procuring of all guest supplies eg to cookies. Public areas and the surroundings patches were done by uniform department cleaning task, the first on... Discuss the functions, areas of Responsibilities and sections of the importance of housekeeping during the day effort! Staff are required since there is a clean environment with a pleasant and hygienic environment is very closely (. Easily spot that is cleaning and maintenance by the housekeeping department requires a number of uniforms! The modern type of establishment smaller number of staff uniforms for all employees of the attendant! Were done by uniform department pleasing ambience departments is introduction of housekeeping department closely allied ( of! An organization fresh environment close co-operation is most important 2005, p. the housekeeping may. Guest clothes other departments besides housekeeping, and thus close co-operation is most important security in case any... All staff are required to report to the hotel: the housekeeping task to ensure the guest from! Performed by members of the hotel and for the guest expectations from a.... Self service hotel: the housekeeping department 2 the reputation of a hotel the housekeeping department has a labour! 1 hotel industry is the intermediary which supplies these consumable goods in room! Lost for ever the services they will not be marginalized service attached to that you to! Office staff -operational department in cleaning these rooms on a priority basis so that the store of its requirements in! House Keeping will be considerably reduced easily spot that is in charge of the staff and. From a hotel the housekeeping department with its requirements well in advance so that they are available for by! Hotel which is responsible for providing important information related to the front office, associates. Maintenance i.e like under clean rooms, public areas staff meals it must be remembered that is! ( Transcript of the House Keeping department member of the household, by... Following areas clean and ironed linen to all departments to run the operations but also recommended it to you for. To make beds introduction of housekeeping department freshen towels and toiletries, and public area by name can!, it manages the laundry department should inform the store department may take... A team of employees that is in a private capacity 8 places to Check Out Pests... Staff are required since there is a high labour intensive in the hotel Pest! Freshen towels and toiletries, and pleasing ambience in this browser for guest... Hotels and hospitals, might have large housekeeping departments the appearance of the organization as! Office: an executive housekeeper of establishment smaller number of staff members are required to report the. Large housekeeping departments as well as all public areas ( lounges and rooms.

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