Coordinated the assigning, maintenance, closing and releasing of guest rooms, and managed the linen and guest supply inventories. Directed a staff of 30 associates and 2 supervisors in a 117 room AAA Certified 3 Diamond property. Different types of equipment can be used for housekeeping. Assure that Front Desk is apprised of all current clean rooms and out-of-order rooms. Promote and Ensure cleanliness through out Public Areas and Rooms. Scheduled staff on a daily basis and effectively communicated daily tasks, handled any disciplinary actions, and vendor relationships. Supervised a staff of two hundred and fifty union housekeeper and housemen. Followed OSHA's guidelines for safety when applying chemical and mixing. Supervised employees to ensure they are alert to their duties and adhering to company policies and procedures. Inspect rooms daily to ensure quality standards for cleanliness and proper maintenance and safety issues. Trained closely with Director of Housekeeping on controlling costs, labor costs, and improving departmental revenues. Ensured that rooms are are made as per company standards. Submit orders to my GM for any supplies that are needed. Hired and train staff on how to clean rooms and public areas. Served at the Downtown Chattanooga Courtyard by Marriott. Assisted with job placement Arranged for proper training of front desk staff members to meet service standards. Promoted to Assistant Executive Housekeeper within 8 months. You will be working with other people. Managed the accountability processes for the Department and ensured compliance with company policies, legal requirements, and collective bargaining agreements. overall cleanliness, and guest satisfaction scores. Provide guidance and leadership for the franchise property Wine Gardner & Hammons in Marriott International standards. Trained a housekeeper on how to be a housemen to better suite their work ability. Assisted in controlling labor costs and supplies in order to meet budget goals. Maintained all public spaces, back of the house and guest rooms. There are programs available that offer housekeeping training classes to help you improve your housekeeping skills. Developed yearly department budget and purchasing contracts. Inspected all rooms for cleanliness per company standards. How to write a housekeeper resume that will land you more interviews. Aligned the housekeeping leadership team to accomplish quality and inventory controls. Worked with the maintenance department to ensure all work orders were completed in a timely manner. Worked jointly with maintenance to ensure safety standards. Utilize forecast and schedule team members as needed to ensure smooth daily operations. Staff training, development and scheduling. Ensured compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Supervised housekeeping, laundry personnel and common areas, training and development. Led a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity. Provide cleaning services with a personal touch to ensure member One of the best ways to acquire the skills needed to be an executive housekeeper is to take an online course. Implemented scheduling/payroll program to meet budget/forecast goals. Maintain guestroom quality standards Managed office supplies, vendors, organization and upkeep. Assisted in planning and controlling department budgets. Directed the daily activities of the hotel. personnel. Supervised, hired, discharged employees and took disciplinary actions as needed. Managed Housekeeping, Laundry and Maintenance departments in both Hampton Inn and Holiday Inn Express Hotel. Run errands for front desk office supplies/ housekeeping supplies. Preformed all Executive Housekeeping duties to exceed GM standards and oversaw all projects on property. Investigated complaints regarding service and equipment and took corrective actions. Ensured that my site completed contractual obligations and followedcompany policies and procedures. Directed the Housekeeping Department s operations for a new 170-room resort hotel with 200 staff members. Delivered consistency in rooms quality and cleanliness to exceed guest expectations and company standards Hired, trained and re-trained personal. Lovely New York Family Seeking an Executive Housekeeper with High-Level Laundry Skills! The average Executive Housekeeper salary in the United States is $51,614 as of December 28, 2020, but the range typically falls between $43,245 and $60,485. Ensured payroll and payroll forecasts were submitted accurately and promptly. Coordinated work assignments, weekly employee scheduling, payroll, room inspections, ordered inventory, did the hiring and firing. Demonstrated reliable customer service to clientele. Instructed employees and new hires on the products used for cleaning in accordance with OSHA chemical Right-To-Know standards. Directed housekeeping laundry and mini bars, coordinated daily cleaning service of guest rooms and public areas of the hotel. Supervised 10 housekeepers, managed rooms on computer, assisted housekeepers when needed. Monitored budgets, supply inventory, relationships with vendors, and cost of daily operations. Conduct frequent room inspections and supply inventories. Maintained overall cleanliness of the entire hotel. What is active listening, why is it important and how can you improve this critical skill? Responded to guest requests or complaints in a timely and friendly manner ensured the best customer service experience was carried out. Satisfaction for numerous events and daily activities. Processed payroll and inventory purchases. Conducted daily pre-shift meetings for all room attendants, house attendants, housemen, and pm room attendants. Supervised housekeepers and trained new recruits. Coordinated the inspection of assigned areas to ensure that health regulations, safety standards and departmental policies are being met. Inspect and evaluate physical conditions of the Resort and Rental Program. Uphold the highest standards of customer service in both front and back of the house housekeeping operations for the ranch. Maintained control of inventory and par levels by ordering supplies as needed. Collaborated on department annual budget. Control linen inventory and cost month-end. Perform regular inspections of guest, ancillary, and common areas for sanitation,order, safety, and comfortable environment. Oversee daily operations of the largest river steamboat ever built with a passenger capacity of 440. Supervised 65 staff members in a 405-room hotel. Performed inventory and ordered supplies to maintain par levels. We ranked the top skills based on the percentage of executive housekeeper resumes they appeared on. Participate in the preparation of the annual budget of the Housekeeping Department. Maintained all department related paperwork, including scheduling, ordering, productivity levels, budget and management of par levels. Slashed labor costs by $160K by restructuring existing schedules; reduced annual contract costs by $50K. Logged Lost & Found items as per company standards and follow up procedures. Administered and controlled the performance of all housekeeping personnel Check clean and vacant rooms for and issues. Perform room inspections to maintain guest rooms and ancillary areas were maintain to Hilton standards. Assisted Manager's with purchasing, receiving, and maintaining hotel and office supplies. Front Desk/Guest Service Representative Reservations, assignments of rooms for large groups, customer service, cash drawer. Performed required annual Quality audit with GM and RD. Conduct room inspections: vacant rooms, to include newly cleaned rooms by staff. Maintained overall cleanliness of the hotel.Spearheaded full complete renovation of hotel. Respond to guests' requests and complaints, report needed repairs to maintenance staff. Attended weekly meetings with GM and other department managers to discuss hotel needs. Inspect rooms for quality assurance, assure QAA standards are met. Promoted as an assistant executive housekeeper, and later as executive housekeeper. Performed general cleaning assignments and services in hotel rooms, hallways and common areas. Provide the interviewer with concrete examples of instances in which your housekeeping skills were successfully used. We've identified some online courses from Udemy and Coursera that will help you advance in your career. 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